Conditions générales

Last Updated: May 2026

1. Introduction

These Terms & Conditions govern the use of the Forma Luna websites and services:

• https://formaluna.be/
• https://professional.formaluna.be/

By accessing or using our websites, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our services.

2. Company Information

Forma Luna
Kortrijk, Belgium
Email: info@formaluna.be

3. Products & Services

Forma Luna specializes in premium decorative and architectural lighting products for residential, commercial, hospitality, and professional projects.

Product images, specifications, finishes, and dimensions are provided for informational purposes and may vary slightly from actual products.

We reserve the right to:

• Modify product specifications
• Update pricing
• Discontinue products without prior notice
• Refuse or cancel orders where necessary

4. Pricing & Payments

All prices displayed are in EUR unless otherwise stated.

Prices may:

• Include or exclude VAT depending on the customer type
• Change without prior notice
• Exclude shipping or installation fees unless specified

Payments must be completed using approved payment methods available on the website.

Orders may be withheld until payment confirmation is received.

5. B2B Partner Accounts

Access to B2B pricing and professional resources is restricted to approved partners.

To request a B2B account:

• Users must complete the partner registration form
• Forma Luna reserves the right to approve or reject applications
• Login credentials are provided after verification
• Processing may take approximately 6–7 business days

B2B accounts are intended for:

• Architects
• Interior designers
• Electrical contractors
• Retail partners
• Hospitality professionals

Unauthorized sharing of B2B pricing or account credentials is prohibited.

6. Orders & Availability

All orders are subject to:

• Product availability
• Payment verification
• Order acceptance

Estimated lead times are indicative and may vary depending on supplier availability and logistics conditions.

Forma Luna shall not be liable for delays caused by:

• Manufacturers
• Shipping providers
• Customs procedures
• Force majeure events

7. Shipping & Delivery

Shipping timelines are estimates only.

Customers are responsible for ensuring accurate delivery details.

Risk of loss or damage transfers upon delivery unless otherwise required by applicable law.

Any visible damage must be reported promptly upon delivery.

8. Returns & Cancellations

Return eligibility may vary depending on:

• Product category
• Custom-made products
• B2B or B2C purchase type

Custom, made-to-order, or special-order items may not be eligible for cancellation or return.

Customers should contact Forma Luna prior to initiating returns.

Approved returns may be subject to:

• Restocking fees
• Return shipping charges
• Product inspection

9. Intellectual Property

All website content including:

• Logos
• Product photography
• Designs
• Text content
• Branding
• Graphics

is the intellectual property of Forma Luna or its licensors and may not be copied, reproduced, or distributed without written permission.

10. Website Usage

Users agree not to:

• Use the website unlawfully
• Attempt unauthorized access to systems
• Distribute malware or malicious code
• Misuse contact forms or partner portals
• Copy or scrape website content

Forma Luna reserves the right to restrict access or terminate accounts for misuse.

11. Limitation of Liability

To the fullest extent permitted by law, Forma Luna shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business interruption
• Delays outside our control
• Website downtime or technical issues

Our maximum liability shall not exceed the amount paid for the relevant order or service.

12. Warranties

Where applicable, products may be covered by manufacturer warranties.

Warranty terms vary depending on the brand and product category.

Improper installation, misuse, or unauthorized modifications may void warranties.

13. Governing Law

These Terms & Conditions are governed by the laws of Belgium.

Any disputes arising from the use of our website or services shall fall under the jurisdiction of the competent courts of Belgium.

14. Privacy

Use of personal data is governed by our Privacy Policy.

15. Modifications

Forma Luna reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page.

16. Contact Information

Forma Luna
Kortrijk, Belgium
Email: info@formaluna.be
Website: https://formaluna.be/