Privacy Policy
Last Updated: May 2026
1. Introduction
Welcome to Forma Luna (“Company”, “we”, “our”, or “us”).
Forma Luna is a premium lighting company based in Kortrijk, Belgium, operating both B2C and B2B platforms including:
We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian data protection laws.
By using our website, services, or contacting us, you agree to the terms outlined in this Privacy Policy.
2. Company Information
Forma Luna
Kortrijk, Belgium
Email: info@formaluna.be
Website: https://formaluna.be/
3. What Personal Data We Collect
Depending on your interaction with our website and services, we may collect the following information:
Personal Identification Information
- Full name
- Company name
- Billing and shipping address
- Email address
- Phone number
- VAT number (for B2B customers)
Technical Data
- IP address
- Browser type and version
- Device information
- Operating system
- Referral source
- Website usage behavior
Marketing & Communication Data
- Newsletter subscriptions
- Marketing preferences
- Contact form submissions
- WhatsApp or social media inquiries
Transactional Data
- Orders and purchase history
- Payment details processed via secure third-party payment providers
- Product preferences and quotations
4. How We Use Your Information
We use your data for the following purposes:
- To provide and manage our products and services
- To process orders and quotations
- To manage B2B partner accounts
- To communicate regarding inquiries or support requests
- To improve our website, user experience, and services
- To send marketing communications where consent has been provided
- To comply with legal and tax obligations
- To prevent fraud and secure our systems
5. Legal Basis for Processing
Under GDPR, we process personal data based on one or more of the following legal grounds:
- Consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
6. Cookies & Tracking Technologies
Our website uses cookies and tracking technologies including:
- Google Analytics
- Google Tag Manager
- Meta Pixel
- LinkedIn Insight Tag
- Microsoft Clarity
These technologies help us:
- Understand website traffic and behavior
- Improve website performance
- Measure marketing effectiveness
- Personalize user experiences
You may manage cookie preferences through your browser settings or cookie consent banner.
7. Data Sharing
We do not sell your personal data.
We may share information with trusted third parties including:
- Payment gateways
- Shipping providers
- CRM and email marketing platforms
- Analytics providers
- Advertising platforms
- IT and hosting providers
All third-party partners are expected to comply with GDPR requirements.
8. International Data Transfers
Some service providers may process data outside the European Economic Area (EEA). Where applicable, we ensure appropriate safeguards are in place in accordance with GDPR.
9. Data Retention
We retain personal data only as long as necessary for:
- Business operations
- Legal obligations
- Tax and accounting purposes
- Customer service and warranty support
When data is no longer required, it is securely deleted or anonymized.
10. Your Rights Under GDPR
As a resident of the European Economic Area, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- File a complaint with the Belgian Data Protection Authority
To exercise any of these rights, contact us at:
info@formaluna.be
11. Security Measures
We implement reasonable technical and organizational security measures to protect your information from:
- Unauthorized access
- Loss or theft
- Misuse
- Alteration or disclosure
However, no online system can be guaranteed 100% secure.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
13. Children's Privacy
Our services are not directed toward individuals under the age of 16. We do not knowingly collect personal data from children.
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Updates will be published on this page with a revised effective date.
15. Contact Information
For any privacy-related inquiries, please contact:
Forma Luna
Kortrijk, Belgium
Email: info@formaluna.be
Website: https://formaluna.be/